Terms of purchase
Returns and Refund:
For returns, the product must still be in the packaging and be unused. You must also submit proof of purchase (this may be the email you received when you purchased the product and pictures/videos of the damage). We only replace damaged goods.
Our right of withdrawal counts for 14 days. You get the opportunity to receive a product at a similar price, or full refund. After 14 days, it is not possible to return the item and receive a refund, or a new product.
We will inspect the product you sent back and send you an email where we either approve or reject your refund. If we approve your refund, we will transfer the amount or send out the new package within 24 hours (only valid on weekdays).
Lost packages or delays:
If your package is delayed by 14 days, Juell Cosmetics offers a NOK 50 discount on your next purchase. If your package does not arrive within 28 days, we will consider your package lost and you will have the opportunity to receive a full refund or a new product at a similar price.
If you have not received your refund, you can contact us by email: Selma@juellcosmetics.no
How to return:
Contact Juell Cosmetics by email, where you describe what is wrong with the product, lost packages and / or delays. Then you deliver the product in its packaging to the post office and send it back to us.
Shipping costs are not included in our refund, and are something you as a customer must cover for the return of goods. Upon return, the amount will be transferred to the same card that was used during the purchase.
Payment: Mastercard, Visa, Paypal and American Express are payment methods we accept. The amount will be charged the same day we send out the package.
From the time you order the package until it is sent, it usually takes 24 hours (except on weekends). The packages are delivered to your mailbox through Bring. Bring spends 2-3 days on delivery, depending on where in the country you live, but they have no time guarantee.
Conflict resolution and company information:
Complaints are answered and processed through Juell Cosmetics email: Selma@juellcosmetics.no
Legal name: Juell Cosmetics UB
Organization number: 925914967
Address: Nordhagaveien 6D 0491, Oslo